Privacy Policy

Kia Motors Zimbabwe (Private) Limited, (Kia Motors Zimbabwe) recognises that privacy is important. We are committed to maintaining the privacy and security of the users of our websites personal and private information (user information) submitted to Kia Motors Zimbabwe via the www.kia.co.zw website (the/this website). This Privacy Policy applies to all our Services, Products and our website and outlines Kia Motors Zimbabwe’s practices and commitment to the users of our website (users) in this regard. This policy must be read with the terms and conditions of the User Agreement that is incorporated into this policy.
If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at: enquiries@kiamotors.co.zw.

1. USER'S CHOICE

The user always has the choice whether to provide Kia Motors Zimbabwe with certain user information via the website. Please note however that the withholding of certain details may limit the services Kia Motors Zimbabwe is able to provide.

2. PROTECTION OF USER PRIVACY AND USER INFORMATION

a. What is user information?
User information refers to personal and private information submitted to Kia Motors Zimbabwe via the website that identifies or relates to a user, whether the user is an individual or a business. This information includes details such as name, age, ID numbers, Registration Numbers, addresses and other contact details, income and payment records and financial information.

b. Why does Kia Motors Zimbabwe collect user information?
Kia Motors Zimbabwe uses user information to identify the customer and to offer better online service. User information is also necessary to enable Kia Motors Zimbabwe to contact the user in the event of any query. Kia Motors Zimbabwe further uses user information to bring to the users attention details of Kia Motors Zimbabwe’s other services and products. The more Kia Motors Zimbabwe knows about you, the better we can serve you.[THIS INFORMATION MAY ALSO BE REQUIRED AS A RESULT OF STATUTORY OR PROCEDURAL OBLIGATIONS, E.G. FOR VEHICLE REGISTRATION)

c. You can help to maintain the security of your user information by:
i. not sharing your user ID or password with anyone;
ii. changing your user password regularly;
iii. remembering to sign off after using the website services;
iv. not leaving the user’s computer unattended while conducting online transactions;
v. helping Kia Motors Zimbabwe to maintain accurate records by informing Kia Motors Zimbabwe when changes occur in the user’s information enabling us to update our records accordingly;
vi. not sending any confidential information via non-encrypted e-mail;
vii. not supplying your user information to any site you don’t know or trust.

3. DISCLOSURE OF USER INFORMATION

a. The only instances in which Kia Motors Zimbabwe will share user information with other companies or individuals outside of Kia Motors Zimbabwe, is when:
i. we have your consent. In respect of marketing services or products, consent to collect or use information can be expressed (for example signing an agreement) or implied (for example if the user is given an opportunity to opt out of a specific form of information sharing, but choose not to do so, it implies that the user chooses to share this information.
ii. we provide such information to our subsidiaries, affiliated companies or other trusted business or persons for the purpose of processing user information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
iii. We have reasonable belief that access, use, preservation or disclosure of such information is reasonable necessary to:
satisfy any applicable law, regulation, legal process or enforceable governmental request;
enforce applicable terms of service, including investigation of potential violations thereof;
detect, prevent, or otherwise address fraud, security or technical issues; or
protect against harm to the rights, property or safety of Kia Motors Zimbabwe, the users or the public as required or permitted by law.
iv. Kia Motors Zimbabwe may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who searched for a particular term, for example, or how many users clicked on a particular advertisement. Such information does not identify the user individually.
v. Other companies routinely contact Kia Motors Zimbabwe for user information. Kia Motors Zimbabwe will, however, only share user information in the instances where disclosure is made at the user’s request or with the user’s consent

4. COLLECTING OF INFORMATION AND HOW SUCH INFORMATION IS USED

a. Kia Motors Zimbabwe may offer a number of services that do not require you to register for an account or provide any personal information to us, such as a product search. In order to provide our full range of services, we may collect the following types of information:

i. Information you provide
When the user signs up for a Kia Motors Zimbabwe Account or other service or promotions that require registration, we ask for personal information (such as your name, email address and a user password). For certain services, we also request payment account information which we maintain in encrypted form on secure servers. Kia Motors Zimbabwe may combine the information the user submit under the users account with information from other Kia Motors Zimbabwe services or third parties in order to provide the user with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.

ii. Cookies
When the user visits the website, Kia Motors Zimbabwe send one or more cookies - a small file containing a string of characters - to your computer or other device that uniquely identifies your browser. This data is stored on the user’s browser. The cookie is sent back the Kia Motors Zimbabwe web-server each time the user visits the website. Cookies are not computer programs and do not run on a computer like programs do. It cannot gather information or function independently and cannot collect any personal information about the user or the user’s machine and cannot gather data or information about what the user does on the Internet. Cookies merely enable the company to provide a more valuable online experience to the user. Kia Motors Zimbabwe use cookies to improve the quality of service, including for storing user preferences, improving search results and ad selection, and tracking user trends, such as how users search. While the user can set up his / her Internet browser to disable cookie technology, Kia Motors Zimbabwe does not recommend that the user does this since some parts of this website and Kia Motors Zimbabwe’s online services are cookie enabled. Kia Motors Zimbabwe cannot be held liable for a user’s personalized information changing or being deleted as a result of the users disablement or deletion of cookies.

iii. Log Information
When the user accesses Kia Motors Zimbabwe services, our server automatically record information that the users browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

iv. User Communications
When the user sends email or other communications to Kia Motors Zimbabwe, we may retain those communications in order to process the user’s inquiries, respond to the users requests and to improve our services. Kia Motors Zimbabwe may use user information to send the user information on new services or products that may be of interest to the user and from time to time will mail, e-mail or SMS information to the user about Kia Motors Zimbabwe internet access or Kia Motors Zimbabwe, products and services. The user will have the option to indicate that he/she does not want to receive such specific product communications in future, at time of receipt of the communication. The user will, however, continue to receive other product information until the option to not receive future communications has again been selected for such specific product.
Please note that regular non-encrypted e-mail is not secure. For this reason Kia Motors Zimbabwe will not include confidential information in an e-mail response.

v. Affiliated Kia Motors Zimbabwe Services on other sites
Kia Motors Zimbabwe offer some of our services on or through other websites. Personal information that the user provides to those sites may be sent to Kia Motors Zimbabwe in order to deliver the service. We process such information under this Privacy Policy. The affiliated sites through which our services are offered may have different privacy practices and Kia Motors Zimbabwe encourages users to read their privacy policies.

vi. Gadgets
Kia Motors Zimbabwe may make available third party applications through its services. The information collected by Kia Motors Zimbabwe when you enable a gadget or other application is processed under this Privacy Policy. Information collected by the application or gadget provider is governed by their privacy policy.

vii. Links
Kia Motors Zimbabwe may present links in a format that enables us to keep track of whether these links have been followed. Kia Motors Zimbabwe uses this information to improve the quality of our search technology, customized content and advertising.

viii. Other sites
This Privacy Policy applies to Kia Motors Zimbabwe services only. We do not exercise control over the sites that include Kia Motors Zimbabwe applications, products or services, or links form within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you

b. Kia Motors Zimbabwe only processes personal information for purposes:

i. described in this Privacy Policy and / or the supplementary privacy notices for specific services;
ii. of providing our services, including the display of customized content and advertising;
iii. of auditing, research and analysis in order to maintain, protect and improve our services;
iv. of ensuring the technical functioning of our network;
v. of protecting the rights or property of Kia Motors Zimbabwe or the users of the website; and
vi. of developing new services.

5. INFORMATION SECURITY

a. Kia Motors Zimbabwe takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
b. Kia Motors Zimbabwe restricts access to personal information to Kia Motors Zimbabwe employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations.

6. DATA INTEGRITY

Kia Motors Zimbabwe processes user information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but depend on the users to update or correct their user information whenever necessary.

7. ACCESSING AND UPDATING PERSONAL INFORMATION

When using Kia Motors Zimbabwe services, we make reasonable efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We request individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such request, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup discs), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete user information.

8. CHANGES TO PRIVACY POLICY

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent, and we expect most such changes to be minor. Regardless, we will post any Privacy Policy changes on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Each version of this Privacy Policy will be identified at the top of the page by its effective date, and we also keep prior versions of this Privacy Policy, if any, in an archive for your review.